Welcome to Eagle Associates. Helping you get Results.

Meet Lois Greisen, Executive Coach and President/Owner of Eagle Associates. Lois is a Certified Business Coach with over 25 years of management experience.

Posts Tagged ‘Rewards’

13 Jan
Are You Doing These 7 Keys to Success? Key Number 6
Posted by lois on Monday, January 13th, 2014 | permalink | trackback

Fail Forward – If Plan A fails, learn from it and move on to plan B

Focus on your plan.  If you fail, learn from it and adjust your plan and keep going.

Focus on your plan. If you fail, learn from it and adjust your plan and keep going.

As mentioned in previous blog posts, key number one in the seven keys to success, was to know where you are going.  Key number two was to develop a plan to get there.  Key number three was to implement the plan, key number four was to monitor the plan and key number 5 was to stay focused.  Today we will discuss key number 6, which is to fail forward.

Wouldn’t it be wonderful if all your plans were successful?  Well they won’t be.  When you fail you can do one of three things or variations of them:

1. You can quit. Give up.  Throw in the towel and have a pity party.   That won’t get you to your goal.

2.  Keep on doing what you’re doing and expect different results.  That is       the meaning of insanity.  If you keep on doing what you’ve always done you’ll keep on getting what you have been getting.

3. Evaluate what you have been doing.  Figure out what it is not working and change it or develop a better plan.

Item number three makes the most sense.   The key is to change what isn’t working and continue to do what is working and don’t give up. You only fail when you quit.

You might have noticed that I haven’t blogged since July.  I could do any one of the three items listed.  I could do the first one…quit and shut down my website.  That is not an option for me.  I could do the second item on the list and just continue in my path of not blogging.  That is not an option for me either since people go to my site for tips and information.  I like to give value to people whether or not they work with me so option number three is my choice.  I looked at my schedule and I am time blocking my time.  Today my main focus is scheduling a newsletter and blogs for both of my websites (my other website is www.CoachLoisG.com ).  So I evaluated what I was doing and came up with what I hope is a better plan.  If this plan doesn’t work, I will reevaluate and come up with another.

It is so important to have a strategy for your business and this is a great time to implement the steps I have discussed in earlier blogs.  This is step 6 in my 7 keys to success.  Go back and review the first 5 steps and make the New Year your best year yet.  Are you as successful as you want to be?  Please contact me if you want to learn more or would like some help.

19 Jun
Customer Service – My Miserable Customer Service Experience
Posted by lois on Wednesday, June 19th, 2013 | permalink | trackback
Lois Greisen Certified Business Coach

Lois Greisen
Certified Business Coach

Today I was shopping at M_____d’s for two items.  I was looking for shop rags and floor dry for my husband’sworkshop.  I walked into the store and went over to the department where tools, nails those sorts of things are sold and asked if they could help me.  They told me that shop rags were in automotive and a very nice lady walked me over to the automotive department where we found one type of shop rag (there were two sizes listed in the sale flyer).  I ask her if the floor dry might be there also.  We could not find the floor dry.  Another fellow came by and he said the floor drive was in by check out lane number three.  There were two types of shop rags and I was looking for the other type so I asked somebody where they might be.  “Shouldn’t they be together?”  He said “No, the other ones are back in the paint supply area”.  Well the painting supplies are on the other end of the store.  I was in the front left corner and paint supplies are in the back right corner.  Well, off I went to find the other shop rags.  I got to painting supplies and they told me they the shop rags were in plumbing.  Plumbing is at the front of the store and paint supplies are at the back.  Next, I headed up to plumbing and I couldn’t find anyone to help me.  I looked and looked and looked and no assistants were there.  I was getting a bit frustrated by this time.  I went to the desk and tried using their phone to call the operator.  No luck, I got a busy signal so obviously that wasn’t working.  Next I found a business card sitting on the desk so I called the general number to the store.  That did not work so I tried dialing nine to get an outside line, but it still didn’t work.  I tried calling just out loud and still no one came.  I thought: “I bet if I tried to rob the store somebody would come”, but I wasn’t willing to resort to that.  Finally, after about 10 minutes I saw somebody stocking shelves at the back of the store.  So I headed over to ask him where the shop rags were.  He said they were by check out aisle number eight.  This time he said he would take me.  By this time, I had gone from the middle of the store to the front left corner where I was directed back to the back right corner and then back up to the front right corner.  It’s a big store. We finally found the shop rags that I was looking for. Shop rags in the cart so I thought I would head over to check out number three and find the floor dry.  No floor dry.  The young man at checkout number four was very helpful.  He came to help me look as well.  He couldn’t find the item either so he went to ask a gal at the front desk.  She said “It’s in automotive.”  I said “No, I looked over there in fact a couple of us looked over there and couldn’t find it.”  She said “Well it must be over there.  Just keep looking.”  When you think about it, that’s hysterical.  But I wasn’t laughing.  It’s kind of like a Bazooka comic I remember from when I was a kid.  It went something like this:  “I lost a nickel so I’m looking for it.”  “Where did you lose it?”  “I lost it over there by that tree.”    “Why are you for it over here?”  “I’m looking over here because the light is better.”  That’s what that gals comment made me think of.  If you can’t find the floor dry in automotive, just go keep looking over there.  (Did she a magic Genie was going to wave a wand and make it appear?)  She didn’t offer to send somebody over to help me.  But, the obedient person that I am, off I went back to automotive and started going up and down the aisles looking.  Shortly I saw another man from another department.   He was helpful and started helping me try to find my floor dry and of course he couldn’t find it either.  He went over and asked another young man where it might be.  This time this young man took me over to where it was in front of checkout aisle 3 near the front wall beyond the checkouts.  

I don’t know if you can gather I was a little frustrated with the whole situation.  (The best part was that I had something to blog about.)  Customer service is so important for any business.  In my run-around, I did meet almost half of the employees that were very helpful.  Unfortunately, I ran into several that were not helpful at all.  And of course the one gal who told me to go continue looking in an area where I couldn’t find what I was looking for is the one that was the most remarkable and stands out the most in my mind. It’s unfortunate that so many employers have substandard people when it comes to customer service. There were a couple of other things I could have bought in that store, but I went to another store and finish up my shopping. 

Does your team do a good job with your customers?  If you think they do, are you sure?  Your team is the face of your business and there is so much competition that if your employees are not treating your customers beyond their expectations, they may just take their business elsewhere.  

I talk about having a strategy for your business and good customer service from the top down should be part of that strategy.  Please contact me if you want to learn more or would like some help.

13 Jun
Strategic Plan – Top Reasons to Develop a Strategic Plan
Posted by lois on Thursday, June 13th, 2013 | permalink | trackback

Many companies don’t have a written strategic plan or theyOrganizational Alignment have an outdated plan.  They just have a general idea of where they want to go.  They are headed in the right direction and probably make progress every year.  So why have a plan if things are going in a positive direction?  I have shared a couple of reasons and here is a fourth.

A fourth reason to develop a strategic plan is that the highest-ranking businesses have a strategic plan and the ones that fail often do not have a strategy.  Is that true across the board?  No, but it is typically true and wouldn’t you want the odds on your side?  I know I would. 

 

In order for your business to be successful, it needs a roadmap to take it where it wants to go.  You need to know where you are now and what results you want for your business in the future (vision).  If I wanted to go to San Antonio, California, I would need to map my plan from Frazee, Minnesota (since that is where I live)…not from New York City. 

 

As you develop your strategic plan you will assess your current strengths and weaknesses internally and look for opportunities and threats externally.  In other words, your SWOT analysis.  That is your starting point.

 

Now you can determine the things you want to achieve in the next year or so that will start to take you to your vision.  Then you can develop the strategy on how to get there.  Now you have a roadmap to success.  You need to be sure your people know about your plan and that they are working toward it and you need to be sure your operations or processes are moving in the same direction as well.  Developing a strategic plan is one thing, implementing and executing the plan must happen or your planning is fruitless.

 

 

 

Make strategic planning a priority in your business.  If you need help, please let me know.  Your return on investment could be the success of your business.

 

 

 

Please post your experiences with strategic planning that you and your company have seen so that others may benefit.  Also, if you liked this post, please share it with a friend and if you have not signed up for my newsletter, please do so.  Take action now.

 

11 Jun
Strategic Plan – Top Reasons to Develop a Strategic Plan
Posted by lois on Tuesday, June 11th, 2013 | permalink | trackback

Many companies don’t have a written strategic plan or they Execution Value Gaphave an outdated plan.  They just have a general idea of where they want to go.  They are headed in the right direction and probably make progress every year.  So why have a plan if things are going in a positive direction?  I have shared a couple of reasons and here is a third.

A third reason to develop a strategic plan is that it can help the organization benchmark its results.  Not only can the company benchmark results against itself, but it can also compare itself to other businesses in similar or like industries.  This can be beneficial if a sale of the business is planned.  Prospective buyers can utilize the information when making a decision whether to buy or not.  The seller can utilize the information when valuing the business for sale.  Benchmarking is also helpful when reporting to investors. 

In addition, knowing that progress is being made on the goals being worked on is very rewarding and motivational.  Employees see that they are making a difference and are more motivated to do better and committed and loyal to the company.  Teamwork improves and a positive work culture is generated.  Most people enjoy a challenge and goals set by both the team and the individual are motivational.  As staffs work toward the initiatives of the plan, work is more exciting and enjoyable.  A positive work culture will help the organization attract the best people and pay a competitive wage rather than a premium.    Employees will know where they are headed.

 

A strategic plan is beneficial both financially and emotionally.  It can help improve the profits of the organization and motivate and challenge the employees resulting in a win-win position.

 

 

 

Make strategic planning a priority in your business.  If you need help, please let me know.  Your return on investment will be worth it. Please post other reasons to develop a strategic plan that you and your company have seen so that others may benefit from your experience.  Also, if you liked this post, please share it with a friend.  Take action now.

 

 

18 Oct
Rewarding Positive Results
Posted by lois on Tuesday, October 18th, 2011 | permalink | trackback

You may recall, from past discussions, that the strategic planning process includes assessing, defining, futuring and planning. Once the plan is complete, we need to execute it. Execution management includes monitoring, evaluating and rewarding.

Today we’ll discuss rewarding and how it is part of the execution management phase of the entire process. In the rewarding phase we are celebrating both small and large successes of the individual or team. We do this by giving awards and recognition. Rewards should be used as a tool to recognize past performance as well as motivate employees to continue or strive for high performance. There are several types of rewards that fall into monetary or non-monetary categories. Whatever type of reward you give, be sure that you are rewarding and recognizing the right things. What are the right things? The right things are the actions and behaviors that move the organization toward the vision and strategy the company is striving to achieve.

An example is to reward a team for accomplishing a team goal that was directly linked to an organizational initiative or critical goal category (from the strategic plan). The initiative for a food processing company may have been: “Expand the further processing division.” The team goal linked to that initiative might have been: “Start XYZ line by June 31st, 20__.” The team may have met the goal a month early and saved the company thousands of dollars in down time and/or labor costs. In this scenario, recognition for the goal accomplishment as well as moving toward the accomplishment of the initiative should be made. The more times we talk about organizational initiatives, the better understood they will be by the team and the more likely the team will come up with other goals to help accomplish them.

Rewarding is a crucial part of execution management, when linked to getting the results the organization is seeking, because it helps reinforce the message as to what the organization is trying to accomplish.

Helping organizations with their strategic plans and then working with them to execute the plan…coaching to complete the plan and assure organizational alignment is what I love to do.  Let me know if I can help.