Welcome to Eagle Associates. Helping you get Results.

Meet Lois Greisen, Executive Coach and President/Owner of Eagle Associates. Lois is a Certified Business Coach with over 25 years of management experience.

Posts Tagged ‘Problem Solving’

05 Nov
4 Reasons to Develop a Strategic Plan
Posted by lois on Wednesday, November 5th, 2014 | permalink | trackback
Strategy Can Help Business and the Team Stay Focused

Strategy Can Help Business and the Team Stay Focused

Business Strategy – Heart of the Business

A good strategic plan can propel a business to be even more successful. Over 90% of success stories in business are attributable to a good strategy. There are a number of reasons that make the strategy the heart of the business.  Let’s look at four of them

1.  Helps in crisis prediction and prevention.  Many businesses end up losing equity or ultimately collapsing in the face of a crisis. A good business strategy is key in ensuring that crises are predicted before hand and prevented before occurring. For example, a good strategy defines the cause of action in case of raw material shortage. This ensures that the business does not go into crisis mode when the shortage occurs.  Strategy is a key to combating a host of organizational challenges.  Take time to develop your strategic plan.

2.  Acts as a reference point – A good business strategy also acts in the interest of the business whereby it acts as a point of reference. A good strategy gives the management and the workforce as a whole a sense of direction toward the accomplishment of set goals. This is crucial in building teamwork as well as ensuring that the whole organization’s labor force works towards achievement of common objectives.  Look at where you are today and strategize where you want to be in the future.  Strategic planning can help you get you there.

3.  Efficient resource utilization – One of the main causes of organization failure is the misappropriation of resources including time, money and supplies. Resources may be directed in a multitude of projects. A good strategy enables the right resources to the right projects by clearly outlining which projects will move the company in the right direction.  This reduces inefficient resource utilization.  It is too costly not to have a strategy in place.

4.  Customer attraction and retention – Businesses exist as a result of their customers. Customers are a very important element of the business and they need to be constantly attracted and retained. A good business strategy has in place customer attraction techniques as well as guides on how the organization can retain these customers. Without a good strategy, the business is likely to under perform and is at the risk of losing it customers to its competitors.

In conclusion, it is important that your business has a well-laid strategy in order to ensure that the business survives and thrives its challenges into the future.  A good business strategy is responsible for profits and loss prevention.  Schedule your strategy session.  Contact me today.

13 Jan
Are You Doing These 7 Keys to Success? Key Number 6
Posted by lois on Monday, January 13th, 2014 | permalink | trackback

Fail Forward – If Plan A fails, learn from it and move on to plan B

Focus on your plan.  If you fail, learn from it and adjust your plan and keep going.

Focus on your plan. If you fail, learn from it and adjust your plan and keep going.

As mentioned in previous blog posts, key number one in the seven keys to success, was to know where you are going.  Key number two was to develop a plan to get there.  Key number three was to implement the plan, key number four was to monitor the plan and key number 5 was to stay focused.  Today we will discuss key number 6, which is to fail forward.

Wouldn’t it be wonderful if all your plans were successful?  Well they won’t be.  When you fail you can do one of three things or variations of them:

1. You can quit. Give up.  Throw in the towel and have a pity party.   That won’t get you to your goal.

2.  Keep on doing what you’re doing and expect different results.  That is       the meaning of insanity.  If you keep on doing what you’ve always done you’ll keep on getting what you have been getting.

3. Evaluate what you have been doing.  Figure out what it is not working and change it or develop a better plan.

Item number three makes the most sense.   The key is to change what isn’t working and continue to do what is working and don’t give up. You only fail when you quit.

You might have noticed that I haven’t blogged since July.  I could do any one of the three items listed.  I could do the first one…quit and shut down my website.  That is not an option for me.  I could do the second item on the list and just continue in my path of not blogging.  That is not an option for me either since people go to my site for tips and information.  I like to give value to people whether or not they work with me so option number three is my choice.  I looked at my schedule and I am time blocking my time.  Today my main focus is scheduling a newsletter and blogs for both of my websites (my other website is www.CoachLoisG.com ).  So I evaluated what I was doing and came up with what I hope is a better plan.  If this plan doesn’t work, I will reevaluate and come up with another.

It is so important to have a strategy for your business and this is a great time to implement the steps I have discussed in earlier blogs.  This is step 6 in my 7 keys to success.  Go back and review the first 5 steps and make the New Year your best year yet.  Are you as successful as you want to be?  Please contact me if you want to learn more or would like some help.

11 Jun
Strategic Plan – Top Reasons to Develop a Strategic Plan
Posted by lois on Tuesday, June 11th, 2013 | permalink | trackback

Many companies don’t have a written strategic plan or they Execution Value Gaphave an outdated plan.  They just have a general idea of where they want to go.  They are headed in the right direction and probably make progress every year.  So why have a plan if things are going in a positive direction?  I have shared a couple of reasons and here is a third.

A third reason to develop a strategic plan is that it can help the organization benchmark its results.  Not only can the company benchmark results against itself, but it can also compare itself to other businesses in similar or like industries.  This can be beneficial if a sale of the business is planned.  Prospective buyers can utilize the information when making a decision whether to buy or not.  The seller can utilize the information when valuing the business for sale.  Benchmarking is also helpful when reporting to investors. 

In addition, knowing that progress is being made on the goals being worked on is very rewarding and motivational.  Employees see that they are making a difference and are more motivated to do better and committed and loyal to the company.  Teamwork improves and a positive work culture is generated.  Most people enjoy a challenge and goals set by both the team and the individual are motivational.  As staffs work toward the initiatives of the plan, work is more exciting and enjoyable.  A positive work culture will help the organization attract the best people and pay a competitive wage rather than a premium.    Employees will know where they are headed.

 

A strategic plan is beneficial both financially and emotionally.  It can help improve the profits of the organization and motivate and challenge the employees resulting in a win-win position.

 

 

 

Make strategic planning a priority in your business.  If you need help, please let me know.  Your return on investment will be worth it. Please post other reasons to develop a strategic plan that you and your company have seen so that others may benefit from your experience.  Also, if you liked this post, please share it with a friend.  Take action now.

 

 

22 May
Customer Loyalty and Customer Perception
Posted by lois on Sunday, May 22nd, 2011 | permalink | trackback

Customer service is so important in any organization. Under promise and over deliver is a great motto to live by. Making sure our front line people can solve problems on the spot to make the customer feel like they are respected and that the organization and it’s people care about them. That means training our people to put themselves in the customer’s shoes and treat them with the platinum rule: “Exceed customer’s expectations”.
Here is an example of something very simple that could easily be changed with staff orientation and ongoing training. While traveling to Canada with two of my sisters, we stopped at a McDonalds on the way. My sister ordered a Classic Chicken Combo. She requested a small order of fries rather than the medium size, which came with it, because she knew she would eat the medium if she got them and she was trying to be more health conscious. Not a big deal, right? The interesting thing was that she was charged 30 cents more. Paying more for less. Now isn’t that an interesting concept.
I understand that it probably takes more effort to do the substitution so the 30 cents could be justified. The part that is more difficult to understand is that the staffs are not trained to let the customer know that they will be charged more for the substitution and that they could save a little money by ordering the meal and throwing out the extra fries. At least then the customer has the option of paying the extra for the substitution or downsizing the medium to a small on their own. Without being given the option, the customer perception is “less for more”. Another perception is that the organization is not promoting healthy living and we have all heard, through the media, about fast food restaurants causing obesity and it’s related health concerns.
We should train our employees to make their interactions with our customers the way we would interact with them. Being friendly, having eye contact, smiling, having a pleasant tone of voice and having the ability to use common sense go a long way in developing loyal customers that keep coming back and refer others to us.